Returns Policy

General Return Policy Change of Mind

The following policy applies to both in-store and online returns:

  • Due to hygiene reasons, change of mind returns are only accepted with proof of purchase, hygiene stickers and original tags attached.
  • Items purchased more than 60 days ago cannot be returned.
  • Used items, washed items and items without the original tags/labels attached cannot be returned.
  • Gifts cards cannot be returned.
  • Masks cannot be returned.
  • Personalised items cannot be returned.
  • International orders cannot be returned.
  • Swimwear without the hygiene sticker attached cannot be returned.
  • Items purchased from a Warehouse and/or Clearance Sale cannot be returned.

Aeon Sydney provides completely free return postage* for all Australian orders. 

How can I return an order by mail?

Please contact us for Free Australia Post Postage Label, once your return got approved:

  • Place the item(s) you would like to return in to the Satchel posted to you.

  • Stick a return label on to the bag.

  • Drop the package off at any Australia Post store or any red post box.