General Return Policy Change of Mind
The following policy applies to both in-store and online returns:
- Due to hygiene reasons, change of mind returns are only accepted with proof of purchase, hygiene stickers and original tags attached.
- Items purchased more than 60 days ago cannot be returned.
- Used items, washed items and items without the original tags/labels attached cannot be returned.
- Gifts cards cannot be returned.
- Masks cannot be returned.
- Personalised items cannot be returned.
- International orders cannot be returned.
- Swimwear without the hygiene sticker attached cannot be returned.
- Items purchased from a Warehouse and/or Clearance Sale cannot be returned.
Aeon Sydney provides completely free return postage* for all Australian orders.
How can I return an order by mail?
Please contact us for Free Australia Post Postage Label, once your return got approved:
Place the item(s) you would like to return in to the Satchel posted to you.
Stick a return label on to the bag.
Drop the package off at any Australia Post store or any red post box.